Porsha says she asked the woman if she wanted to listen and told her there was a nice way to go about it … and she says the woman flipped out, called her a bitch, tried to record her and falsely claimed she knocked a phone from the woman’s hand.

Cops also talked to the other woman involved, and she told them Porsha put hands in her face, nearly scratched her eye and knocked her phone from her hand.

The woman made several references to being scared of possible retribution from Porsha.

Both women are saying different things about alleged physical contact but they both said the same thing about volume on Porsha’s phone being the catalyst.

While Porsha was talking to cops, other passengers getting off the plane stopped and backed up her claim that she did NOT touch the woman.

As we first reported, the FBI is looking into whether federal charges applied.